A product in continuous evolution
Core improvements become part of the platform; availability depends on the selected plan and agreed scope.
Trust & Service · Ticketplus commitments
Availability, human support and continuity for every operation
Service objectives defined by scope, continuous monitoring, an account owner when included in the plan and agreed portability. Before launch, every team knows how coordination and escalation will work.
Organizations that have operated with Ticketplus technology.
FIFA U-20
AFA
Movistar Arena
Teatro UC
CONAF
U. Católica
Continuous innovation
An in-house product and a roadmap that evolves with customer operations and market needs.
Shared priorities
The roadmap considers real usage, active customer needs and market evolution.
More than a decade of evolution
Experience across countries, formats and demand cycles on the same product core.
More than a decade of experience Agreed availability · Observable operations
Before signing, you know what is measured, which windows matter and how the team escalates
The 99.99% objective applies to the scope defined for each operation. Critical on-sales can include enhanced monitoring, load preparation and direct coordination between operations and engineering.
99.99% availability objective
Scope, critical windows and measurement method are defined before launch.
Clear operational escalation
Owners and escalation channels are agreed according to service plan and on-sale criticality.
Verifiable monitoring
Availability, latency, errors and traffic are observed to detect signals and support operational reviews.
Continuous support and monitoring
Continuous platform monitoring and human support according to the agreed service plan. Operational alerts escalate to the right team when needed.
Human support with escalation
Direct channels and engineering escalation when a case requires it. Coverage and response times are defined by plan.
Specialist supportProactive platform monitoring
Latency, error and traffic-spike alerts help teams address signals before they become an operational issue.
Event-day support
Validation, POS, accreditation and monitoring can be included in the operating plan according to event format and scale.
Third-party integrations
Open APIs and ready-made connectors for BI, CRM, ERP, marketing and hardware. Your data isn't trapped: it flows to the tools you already use.
Public API with OAuth
Documented endpoints for buyers, transactions, events and validations. Webhooks for workflows included in the agreed technical scope.
Connectors for BI, CRM and ERP
Integrate Looker, Tableau, Power BI, HubSpot, Salesforce, SAP and other tools according to the agreed technical scope.
Data portability
Buyers, transactions, attendees and configuration can be exported in the formats and scope agreed for the operation.
Portable dataPayments and settlement under a clear configuration
Processing and settlement are configured for the country, payment provider and account agreed for your operation.
Local payment methods for each market
Connect the methods enabled for local-currency collection and settlement under the agreed configuration.
Flexible pricing that fits your operation
Choose a per-ticket fee, a SaaS plan or a prepaid bundle; minimums, terms and scope are defined in the proposal.
Multi-country coverage with local currencies and payment methods
Currencies, payment methods, settlement terms and fiscal workflows are enabled according to country and agreed scope.
- Chile CLP
- Argentina ARS
- Uruguay UYU
- Paraguay PYG
- Brazil BRL
- Colombia COP
- Mexico MXN
- Peru PEN
- Bolivia BOB
- Spain EUR
- Dominican Rep. DOP
Why Ticketplus Trust
What you sign when you contract Ticketplus
Service terms, responsibilities and escalation paths your team can review before launch.
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SLA by operation
99.99% availability objective for the agreed scope and critical windows.
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Account ownership
The plan can assign a named owner who knows your calendar, team, configuration and history.
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Clear portability
Export formats, scope and transition conditions are documented before signature.
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More than a decade operating
Experience across multiple markets and operating records involving hundreds of thousands of tickets.
SLA + account owner by plan
Define scope, availability objectives and support model before launch
Review critical windows, escalation channels and service commitments for your operation.
- ✓ SLA with clearly defined availability and scope
- ✓ A designated account owner when included in the plan
- ✓ Documented coverage, channels and response times
- ✓ Migration and transition conditions agreed in advance
- ✓ Export formats and conditions agreed before signature
- ✓ Exit and transition terms documented in advance
Review my service model
Our team will review your operation and get in touch.
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